chs provides the training & support you deserve

CHS services, implementation, training, and support are backed by almost 40 years of experience in the ambulatory healthcare private practice market. You will receive a proven methodology and approach, yet personalized to your practice, staff, and product portfolio. 

Our journey begins with detailed discovery sessions to uncover specific key areas to address to achieve the very best customer experience. This at times may include your entire staff or grouped by department, job duties and responsibilities. The result will always be the defined roadmap to a successful implementation and training plan. 

Executing a successful implementation plan falls directly in the lap of the relationship. Building the correct relationship between our staff members and setting appropriate expectations with measurable milestones. 

This is a critical project management feature of our approach and is reviewed prior to every training session.

Once your CGM products are installed, personalization is completed, and your training milestones have been reached, your journey moves from the implementation stage to the support stage.

To provide the very best in support customers have many options when it comes to requesting assistance.

1. Call

2. Email

3. Portal

4. Chat

Our support requests are triaged and prioritized by critical nature, product or module and customer specific requests.

Although our customer support experience satisfaction feedback hovers around an extraordinarily high 97%, we continue to review and seek improvements to our service offerings.