Kareo has built a strong reputation as a cloud-based healthcare platform catering to small and independent medical practices. Known for combining EHR, billing, scheduling, and patient engagement features into one system, Kareo presents itself as a simplified, cost-effective option for growing offices. But while Kareo works well for some, many providers eventually find themselves limited by its structure, feature set, or lack of personalized support.
At Complete Healthcare Solutions, we’ve helped countless practices implement, support, and even transition away from Kareo. While Kareo may check the box for cloud accessibility and integrated tools, it often falls short when practices need deep customization, more robust revenue cycle management, or a system that evolves alongside their long-term growth.
If you’re currently using Kareo or considering it as an option, here’s why providers are choosing UnifiMD and Complete Healthcare Solutions instead—and how we offer a smarter, more scalable alternative to Kareo.
What Is Kareo and Why Do Practices Choose It?
Kareo is a cloud-based EHR and practice management platform designed for smaller medical practices. It bundles together core services—electronic health records, scheduling, billing, and patient engagement—into a single system that’s relatively easy to implement and manage. Kareo markets itself toward providers who want a quick setup, minimal IT investment, and basic functionality.
Kareo’s appeal lies in its simplicity. For small practices with limited staff or solo providers just getting started, Kareo offers a lightweight solution that doesn’t require on-site servers or complex integrations. It includes customizable templates, telehealth support, and built-in billing tools.
However, as practices scale or need more flexibility, Kareo’s simplicity can become a constraint. Many providers who start with Kareo eventually find that they need more robust support, deeper specialty customization, and greater control over their revenue cycle—things Kareo isn’t designed to fully deliver.
The Limitations of Kareo for Growing Practices
Kareo works best for small, low-complexity practices. But as your patient volume increases, or your documentation and billing processes become more advanced, the limitations of Kareo become harder to ignore. Common frustrations include:
- Limited customization of templates and workflows
- Restricted integrations with third-party systems
- Basic billing tools that don’t support complex payer mixes
- Lack of specialty-specific features
- Inconsistent support or long response times
- Upgrade costs or third-party add-ons for advanced needs
Many practices that start with Kareo end up outgrowing it—and that’s where Complete Healthcare Solutions and UnifiMD step in.
UnifiMD: A Better Alternative to Kareo
UnifiMD, offered and supported by Complete Healthcare Solutions, is a fully certified, cloud-based EHR platform designed to offer everything Kareo does—and more. It includes all the core functionalities practices expect from Kareo: electronic prescribing, lab integration, patient portals, and cloud access—but adds advanced features and deeper customization options to support real-world workflows.
Unlike Kareo, UnifiMD is built for flexibility. Practices can create personalized templates, screen layouts, and workflows that match their exact needs. Whether you’re in primary care, podiatry, behavioral health, or cardiology, UnifiMD adapts to your specialty—not the other way around.
Full Practice Management Integration—Without the Shortcuts
Kareo includes practice management tools like scheduling and eligibility checks, but these features often lack the depth and automation larger or multi-provider practices require. UnifiMD integrates seamlessly with proven platforms like Medisoft and Lytec, offering a complete practice management solution that supports front-office operations, scheduling optimization, claims management, and advanced reporting.
With Complete Healthcare Solutions, you gain access to fully integrated systems—not patchwork functionality. Our approach ensures scheduling, billing, clinical notes, and patient communication are all synced in real time, eliminating duplication and improving workflow continuity.
Billing Tools That Go Beyond Kareo
Kareo includes standard billing features, but practices with more complex revenue cycle needs often find those tools lacking. Built-in billing may be sufficient for basic services—but when claims get denied or payers impose specific rules, practices using Kareo may lack the tools to adapt.
At Complete Healthcare Solutions, we help practices take full control of their revenue cycle with advanced billing solutions. Our services go far beyond what Kareo offers:
- Configurable charge capture and claim submission
- Real-time claim tracking and denial management
- Automated ERA posting and payment reconciliation
- Custom financial reports and KPI dashboards
- Support for multiple fee schedules and payer-specific workflows
Our clients benefit from expert guidance and software that adapts to their exact billing and coding processes—something Kareo doesn’t consistently offer.
Greater Specialty Support Than Kareo
Kareo markets itself as supporting multiple specialties, but in reality, many of its templates are generic and lack the nuance that specialists require. Providers in podiatry, behavioral health, cardiology, dermatology, and orthopedics often struggle to make Kareo work for their documentation and coding needs.
UnifiMD offers deep specialty configuration. We provide custom templates, forms, and workflows that are built in consultation with your providers. Whether you need condition-specific documentation, image management, or procedural codes unique to your specialty, UnifiMD offers what Kareo can’t.
Personalized Support That Kareo Can’t Match
With Kareo, support is often ticket-based or routed through large call centers. Response times vary, and personalization is minimal. For many practices, this means waiting days to resolve issues—or worse, never receiving support tailored to their real workflows.
With Complete Healthcare Solutions, you gain a dedicated support team that knows your practice, your specialty, and your goals. We don’t just troubleshoot—we train, optimize, and adapt your system as your needs change. From onboarding to long-term use, you’re supported by real people who are invested in your success.
Smarter Patient Engagement Tools
Kareo offers basic patient engagement features like text reminders, secure messaging, and portals. But UnifiMD—combined with our patient communication tools—takes these features further.
We support:
- Automated appointment confirmations and follow-ups
- Integrated pre-visit instructions and digital forms
- Secure document sharing and test result delivery
- Targeted outreach for preventive care or chronic condition management
- Fully HIPAA-compliant messaging and engagement dashboards
Practices using UnifiMD with our patient engagement suite report fewer no-shows, stronger retention, and higher patient satisfaction—without the limitations often experienced in Kareo’s system.
A Scalable Platform That Grows with You
Kareo is marketed to small practices—but what happens when your practice expands? Providers often discover that scaling with Kareo means investing in third-party tools, retraining staff, or facing feature limitations.
UnifiMD, on the other hand, is designed to scale. Whether you’re adding new providers, opening additional locations, or launching a new service line, our system grows with you. You won’t need to switch platforms—just expand your configuration.
And with Complete Healthcare Solutions as your long-term partner, every phase of growth is guided, supported, and optimized for success.
Better Value Than Kareo—Without Surprise Costs
Kareo’s pricing may seem attractive at first, but hidden fees for integrations, add-ons, or additional support can quickly change the math. Plus, Kareo’s bundled pricing often forces practices to pay for services they may not need—or outgrow faster than expected.
At Complete Healthcare Solutions, we offer clear, transparent pricing tailored to your needs. You only pay for what you use, and our packages are designed to deliver lasting value with full support included.
With us, there are no gimmicks—just reliable, high-performing tools backed by a team that understands how healthcare technology should work.
Make the Switch from Kareo to Complete Healthcare Solutions
If you’re currently using Kareo and feel limited by its functionality, support, or scalability—it may be time to make a change. Practices that move from Kareo to Complete Healthcare Solutions and UnifiMD consistently report:
- Faster workflows and fewer documentation errors
- Stronger revenue cycle performance
- Better specialty-specific documentation tools
- More satisfied patients and staff
- A support team that solves problems quickly and proactively
We manage every part of the transition, from data migration and system setup to training and long-term optimization. With Complete Healthcare Solutions, switching from Kareo doesn’t feel like a disruption—it feels like an upgrade.
Let’s Talk About Replacing Kareo
Your practice deserves more than a one-size-fits-all solution. Whether you’re frustrated with Kareo’s limits or simply ready for a better experience, Complete Healthcare Solutions offers the advanced tools and expert guidance you need to build a smarter, more successful practice.
Contact us today to schedule a consultation and learn how we can help you move beyond Kareo to a more powerful, customized platform designed to meet your clinical, financial, and operational goals.
