Overview of Support and Service
Comprehensive Support Tailored to Your Practice
At Complete Healthcare Solutions (CHS), we recognize that technology alone isn’t enough—it’s the service and support behind it that truly make a difference. Our expert team is committed to providing comprehensive, personalized support to ensure your electronic medical records (EMR), practice management software (PMS), and revenue cycle management (RCM) solutions work seamlessly for your practice. Whether you need technical troubleshooting, system training, workflow optimization, or software customization, our specialists are here to help.
From solo practitioners to multi-location healthcare networks, CHS delivers multi-channel support, ongoing education, and hands-on guidance to keep your systems running smoothly—so you can focus on patient care.
Our Support Covers
- Electronic Medical Records (EMR): Assistance with UnifiMD, CGM Aprima, and CGM EMR products, ensuring smooth documentation, interoperability, and compliance.
- Practice Management Software (PMS): Support for CGM Lytec, CGM Medisoft, and EDI Processing, helping your practice streamline scheduling, billing, and daily workflows.
- Revenue Cycle Management (RCM): Guidance on claims processing, credentialing, and financial optimization to ensure maximum reimbursements and cash flow.
- System Configuration & Customization: Personalized support to tailor software settings, templates, integrations, and reporting tools based on your practice’s needs.
- No matter what your practice requires, our team is dedicated to helping you navigate challenges, optimize performance, and achieve better outcomes.
Multi-Channel Support Options
Phone & Email Support
Get direct assistance from our expert support specialists.
Live Chat Assistance
Quickly connect with a representative for real-time troubleshooting.
Remote Support Sessions
Secure screen-sharing and system access to resolve issues efficiently.
Software-Specific Assistance
Every healthcare practice has unique needs, which is why CHS provides dedicated support for each of our software solutions. Whether you’re using an electronic medical records (EMR) system, practice management software (PMS), or revenue cycle management (RCM) tools, our experts offer tailored guidance to help you optimize performance, troubleshoot issues, and enhance efficiency.
UnifiMD is a fully certified EMR solution designed for independent provider practices. Our support team assists with:
- System Navigation & Customization – Learn how to personalize UnifiMD for your specific workflow.
- Clinical Documentation Assistance – Ensure compliance and efficiency with custom templates and charting tools.
- Interoperability & Data Sharing – Connect UnifiMD to labs, imaging centers, and HIEs for seamless data exchange.
- Real-Time Troubleshooting – Get assistance with system errors, data integrity, and technical updates.
CGM Aprima is an intelligent EHR and practice management platform built for flexibility. Our support services include:
- Implementation & Training – Assistance with system setup, migration, and staff onboarding.
- E-Prescribing & Medication Management – Support for EPCS compliance, formulary checks, and PDMP integration.
- Voice Recognition & Mobile Access – Learn how to use Aprima’s speech-to-text features and mobile functionality.
- Billing & RCM Optimization – Ensure accurate claims processing and insurance verification.
These practice management systems are trusted for billing, scheduling, and revenue tracking. Our team provides:
- Appointment Scheduling Optimization – Reduce no-shows and improve patient flow with automated scheduling tools.
- Billing & Claims Processing Assistance – Resolve coding errors, claim denials, and insurance verification issues.
- Reporting & Analytics Support – Generate financial reports and performance insights to drive efficiency.
- Software Updates & Compliance Training – Keep your system current and aligned with industry standards.
Our EDI support ensures seamless electronic claims submission and financial transactions. Key areas of assistance include:
- EDI Setup & Enrollment – Assistance with payer connectivity and clearinghouse integration.
- Claim Submission & Status Tracking – Troubleshooting rejections, errors, and resubmissions.
- Eligibility Verification Assistance – Ensure real-time insurance eligibility checks to prevent claim denials.
- ERA Processing Support – Streamline electronic remittance and payment posting workflows.
Overview of Support and Service
Ongoing Training & Educational Resources
Adopting new technology or optimizing an existing system requires proper training and education. At CHS, we go beyond just troubleshooting—we help your team stay informed, confident, and prepared. Our goal is to empower your team with the knowledge and tools to fully leverage CHS solutions.
- Live Webinars: Interactive sessions covering best practices and advanced software features.
- One-on-One Training: Personalized training for staff, administrators, and clinicians.
- Self-Paced Tutorials: Access to videos, guides, and documentation to learn at your convenience.
- Industry Updates & Compliance Guidance: Stay ahead of changing healthcare regulations and software updates.
